All support is done via our ticketing system in the client portal.

Please be aware that we cannot offer support via email, IRC, or other forms of correspondence for security and privacy reasons.

All abuse and administrative inquiries are to be sent to admin@frantech.ca.

In the odd chance you need to physically mail us something, please use the following address.

Frantech Solutions
3635 Craigmillar Ave
Victoria, BC
V8P 3H2
Canada

You may file tickets with us during these hours and expect a reply usually within a few hours.

Hours: 5:00 AM - 5:00 PM
Days: Monday - Friday

Timezone: GMT -8 (Pacific Standard Time)
Timezone: GMT -7 (During Daylight Savings Time)

Channel: #frantech
Network: irc.frantech.ca
Web Chat: click here

Please be aware that this chat is not an official medium of support, but provides a close community to talk with many other customers.

Please also realize this channel is not heavily moderated so topics you may not agree with will come up.